BONTEMPI SRL’s support team is composed of highly-qualified professional technicians, all regularly trained within the company. Bontempi’s customers, from more than 54 countries around the world, are assured a first-class technical support by means of the latest technological instruments in addition to the traditional technical assistance at the customer’s site.

BONTEMPI’s support team members speak English and Russian and can count on the support of the technicians of its suppliers who, as international brands, can if necessary, provide native-speaking technicians. The Customer Care team guarantees immediate telephone assistance (technical and commercial) both during the building of the machine and during and after the warranty period.

BONTEMPI offers the opportunity of arranging the intervention of specialized technicians in the shortest time in order to respond to requests of technical assistance, installations and/or training at the customer’s site. This service can be requested directly from the “ASSISTANCE” section of the new website.

At the end of 2019 BONTEMPI also implemented a videoconference service that, together with the teleservice for the latest-technology machines, allows to significantly reduce the machine downtime and to offer a better service to the customer. To use this service, the customer must contact BONTEMPI who will provide all the necessary information.

Customer care

Thanks to the customer care service, BONTEMPI is always available to listen to the customer and to offer advices for the best use of the machinery, to adapt it to new requirements and to foresee possible issues.

Spare parts and repairs

In the case of technical issues related to the machine, BONTEMPI’s team is at the customer’s disposal to provide quick assistance, identifying the level of criticality of the problem and the actions that need to be taken to solve it.

Personalized maintenance contracts

For the purpose of minimizing the production downtimes, BONTEMPI offers personalized assistance contracts that also include precautionary maintenance interventions on machinery or finishing lines produced by Bontempi.

50 years of experience gained by Emiliano Bontempi within the metalworking sector

© 2020 BONTEMPI SRL - VIA CAPORALINO 1/I 25060 - Cellatica (BS)
P.IVA C.F. 03414090179 - REA 393141 - CAP.SOC. € 30.000 i.v.
Tel. +39 030 252 2999 - Fax. +39 030 277 0644 - Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

code, project & design by Fogliarini - Brand Identity Design